Frequently Asked Questions

How do I know if I can qualify to use your service?

Businesses that qualify under DPPA exemption laws include Tow truck companies, attorneys, private investigators, automobile dealers and more. If you have any question whether your business qualifies or not, please contact us.

Which laws dictate if my business qualifies?

Normally businesses that qualify know they do since this is a service they require as part of their business operations. The law which determined if you qualify is the Driver Privacy Protection Act. If your business can claim one of these 14 exemptions then your business qualifies.
If you have any question whether your business qualifies or not, please contact us.

Other Laws we advise clients to be familiar with are:

How long does it take to get registered?

The registration process is quick and easy. Get started online and fill out the information about your business and the main administrative user that you would like to assign to this account - who would likely be the business owner. After submitting the online form, you will be prompted to pay a registration fee and you will receive a contract that needs to be signed and faxed to us. When faxing this agreement, you will need to include a few simple documents to confirm your business is permitted by law to access the information we provide. Once the registration fee is paid and the required documents are faxed to us, your account is normally activated within 2 hours during weekdays (and maximum 24 hours on weekends).

How many people at our work can use the service?

As many people as you assign and grant access to the service. There is no limit to adding additional users and there are no extra fees for adding additional users to the system. We feel your business should be able to operate without limitations imposed by adding additional fees for each user.

Does it cost extra for each person?

No, there is not a charge for adding extra users. Our policy is not to nickel and dime you. Our goal is to assist and support you with your business needs. Add all the employees who you feel, within their work capacity, are legally qualified to gain access and need to access the system and Florida DMV records. However, be aware that your company assumes responsibility for all users who access the system and it's the company's responsibility to deactivate any employee who is terminated from employment and advise us of this termination. Both these steps are quick and easy to do.

How much does it cost?

Signing up requires a payment of $125 towards an application fee and prepaid funds. This detail of this amount is: $100 applied towards a non-refundable registration fee and $25 applied to your prepaid funds, which is immediately available for inquiries once you are activated in the system. Your prepaid funds are deducted on a per inquiry basis. Read more on costs here.

What is a prepaid account?

Your prepaid account is used to keep track of how much monies you have credited to your account. You can deposit money into your prepaid funds account at any time once you are logged into the member area. Initially you will start off with $25 in your prepaid funds account. You can fill it with the amount you desire, from a $20 minimum to a $700 maximum. Any unused prepaid funds associated with your account are refundable should you choose to cancel service at a later date.

How many searches can I make?

This website uses a prepaid system, which allows you to fund your account and perform searches while your account has suffucient funds. Each time you, or one of your company's users, performs a search your account is deducted the appropriate fee from your prepaid funds. Once your funds reach below an amount equal to the cost of one inquiry you will need to add more funds to your prepaid account to continue performing searches. Amounts and available searches for different services (motor vehicle serches versus driver information searches) are displayed to clearly show how many searches you have left. Available inquiries for each report type are displayed by dividing the cost of each search with the total balance in your prepaid account. This is easily identified on each page when you are logged into our system. Your company administrator can choose to receive an email notification when prepaid funds fall below a certain dollar amount.

What information is in the reports?

Motor Vehicle Reports (MVRs) contain the following information: including the following whenever applicable.

  • Vehicle / Motorcycle / Vessel Information
    • VIN, make, year, body type, color, weight, mileage, odometer reading, vehicle type, use code, etc.
  • Title Information
    • Title: number, type, status, issue date, current state, issue date, etc.
  • Plate / Registration, Decal Information
    • License Plate, issue date, expiration date, plate code & type.
    • Registration use, effective & expiration dates, acquired date, first registered date, type, status, etc.
    • Decal number, year, type, issue, fleet number, cancellation date, etc.
  • Registrants Information
    • Registrant name, address, DOB, County of residence, DL#, etc.
  • Owner Information
    • Owner name, address, DOB, County of residence, DL#, etc.
  • Lienholder Information
    • Lienholder name, address, lien date, status, etc.
  • Stop Information
    • Any stops which may be present.
  • Insurance Information *for qualified business types*
    • Insurance Status, code, company name, type
    • Insurance Numbers are no longer provided by the State of Florida to any vendor.

Driver License Transcripts (aka Driver Abstract or Driving Records) contain the following information: including the following whenever applicable.

  • Driver information** and status of license.
    **only Commercial accounts will see the driver's name, mailing address and residential address. Individuals making request will provide a driver license number and see this driver license number on the report.
    • Driver information such as sex, height, race, mailing address and residential address, issue data and expiration date of license, status of license, type or class of license, etc.
  • Issuance information
    • Reporting of duplicate licenses, change of address, temporary permits issues, etc.
  • Exam Information
    • Includes a list of non commercial driving and commercial (CDL) exams along with number of attempts, results (pass/fail) and dates taken.
  • Restrictions and Endorsements list of applicable.
  • License history
    • (Whenever available) Includes a history of all violations, sanctions, attendance of driving school, reported crashes (when recorded and applicable), correspondence from the State DMV to the driver, etc.
    • NOTE: A lack of entries under any of the above named sections will not show an empty section, but the entire section will not be present. For example, a clean record will not show any of the aforementioned sections. A missing violations section means there are no violations on record.

How can I pay for the service?

We accept all major credit cards for registration and for filling your prepaid account with monies. This ensures the quickest addition of funds to your account.

What if I don't have a business credit card?

You can use your personal credit card to add funds to your account, as long as the name on the credit card has an interest in the company which can be verified via Sunbiz.org.

We understand that larger companies may not operate with a credit card and operate with corporate checks. Please contact us to arrange for funding of larger commercial accounts.

For ease of administration and to reduce delays or any possible human errors, credit cards are the preferred method of payment for services and funds are instantly credited to your account for immediate use.

Where is my credit card information stored?

Your credit card information is never stored on our servers. The most up to date security technology is used to process your credit cards through a 3rd party payment service provider and your information is encrypted and sent using SSL technology, which is the same technology online banking uses. Your credit card information is safely processed through their networks and not retained or recorded by our server. This is why you must enter this information each time you want to add funds to your account.

What do I need to get started?

You need a computer with an internet connection, a credit card to pay for registration and the required business documentation; approved document with FEIN or SSN#, photocopy of your valid driver license and a copy of your local business license if your county requires you to have one. This information along with our Agreement for services can be sent to us via a fax machine or scanned and emailed to us. All the information will be in the packet you download once you have registered through the website. This is the easiest method we can provide to new clients to validate the required information which is mandated by State and Federal Law.

What if I'm not happy with the service?

While we strive to provide the best possible service, we understand that we can't make everyone happy all the time. You can terminate your account at any time and receive a check for the unused funds that are still available in your prepaid account. Registration fees are non-refundable. All checks will be mailed to the business mailing address we have on file so be sure your account information is up to date within the member area.

We cannot however, refund the application fee. If you have any questions whether your business qualifies or not, please contact us.

What is your refund policy?

Our refund policy is simple. The registration fee cannot be refunded, so please contact us if you have any doubts if your business qualifies. As mentioned above, you can cancel an existing account and request the money in your prepaid account to be mailed to your businesses mailing address on file. To avoid delays, make sure to confirm your address is correct in the system before you request to close your account.

How much do these services cost?

Our prices are very competitive for the marketplace and we don't debit your account for inactivity.
We take pride is offering an excellent service at a competitive and fair cost. Our fees are out in the open and always posted below.

  • Total Sign-up fee : $125.00
    • $100 is non-refundable and applied to registration
    • $25 is applied to prepaid funds
  • Registration fee : $100.00 (non-refundable)
  • Individual Motor Vehicle inquiries : $1.50 per inquiry
  • Driver License Transcripts :
    • Commercial accounts : 3 year - $12.00, 7 year - $13.00, 11 year (complete) - $14.00
    • Individuals : 3 year - $13.99, 7 year - $15.99, 11 year (complete) - $18.99
  • Paying w/ credit card : $20 minimum - $700 maximum (instantly credited)
  • Paying with paper check : Paper checks are not accepted.
  • Prepaid funds : Member's monies in prepaid accounts are refundable upon closing accounts. Prepaid amounts available for refunds are the total amount of monies in the member's prepaid funds.
  • Recurring fees : We have never charged any recurring yearly or monthly fees to date and this will remain as such for as long as we can operate under these guidelines.

If your business requires depositing more than $1,000 at a time, please contact us to review your account needs.